Shipping policy

DELIVERY TIME

Orders will be dispatched within 1-2 business days of order placement and shipping times are displayed at checkout.  Please note over public holidays and during Christmas, there may be some additional delays to the courier network. Unfortunately we cannot guarantee exact delivery times. We will work our hardest to get your order sent out as soon as possible however.  

Once shipped, within Australia, standard orders take 1-5 working days to deliver (Please allow 1-2 extra days for rural delivery and delivery to WA.) For all other countries, you can expect delivery of your products within 14 working days or sooner for the express service.

If you have not received your order within 21 days please email us at hello@biomamaskincare.com.au

*If there is a delay in the supply of any of the products you have ordered, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay so you may either cancel your order or agree a further delivery time with us.

TRACKING

Tracking is provided for all orders. You will be sent an email with a tracking number once your order is dispatched.

Biomama ships with either couriers or Australia Post Track and Trace, ensuring your parcel can be tracked safely to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect. While we only use reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.

TAXES AND DUTIES

Canada

Any items mailed to Canada may be subject to GST, PST, HST and/or duties ranging from 5-13%. In placing an order, the customer takes full responsibility to cover this cost once the goods have been shipped (no refunds will be given). The customer will be contacted by DHL prior to arrival and required to make payment in order to clear the goods for delivery. 

Rest of World

Please note individual taxes and duties may apply in accordance with respective country import regulations. The customer takes full responsibility to cover these cost once the goods have been shipped (no refunds will be given). The customer will be contacted by DHL prior to arrival and required to make payment in order to clear the goods for delivery. 

CHANGING YOUR ORDER

Unfortunately, once your order has been placed, we are not able to make changes or cancel your order. 

RETURNS 

Please see our returns policy https://biomamaskincare.com.au/policies/refund-policy